Notes on Shipping & Delivery

Dispatch of purchased items shall be made via EMS, airmail or surface mail service of the Macao Post.

1. Coverage: Destinations covered by EMS, airmail and surface mail service of Macao Post.

2. Time taken for delivery by surface mail:
Around 2-3 months

3. Time taken for delivery by airmail:
Around 1-2 months

4. Time taken for delivery by EMS:
Delivery time frame will vary according to the destination of delivery. The following is for your reference:
Destination             by EMS
Hong Kong            1-3 days
USA and Canada   4-5 days
Europe                   4-5 days
Asia                        3-5 days
Japan                      3-5 days
Australia e New Zealand   4-5 days
China                               3-7 days
Myanmar, Indonesia, India and Vietnam   7-10 days
* Please be noted that it may take longer time for delivery to certain remote regions.

5. Mail tracking of EMS (Express Mail Service)
The delivery status of the purchased items handled by EMS commissioned by the IAM can be enquired through the EMS web page of Macao Post Office’s official website. Upon placing a purchased item for delivery, a code number is assigned to this item, which is shown under the “Sent” column of “My Order”. Simply enter the item number in the respective field of the “Track-and-Trace” webpage to track the delivery status of the item.

6. Processing of Orders
It usually takes 3-5 working days to process a purchase order, dated from the day on which the order is placed. Saturdays, Sundays and public holidays are not counted as working days.

7. Self-Pickup of Goods
a. Only available within Macao Special Administrative Region.

b. Upon completion of the online transaction, customers from Macao can choose from the following locations to collect their purchased item(s) in person:
Integrated Services Centre, Central District Public Services Centre, Central District Public Services Centre - S. Lourenço Station , Northern District Public Services Centre , Islands District Public Services Centre and Islands District Public Services Centre – Seac Pai Van Station and IAM Online Store.

c. If the customer fails to collect the purchased item at the chosen location within one month after the collection period, the IAM shall cancel the respective purchase order. The related item shall be recalled and the payment for its purchase shall not be refunded to the concerned customer.

d. Service hours and addresses of the locations for pickup of purchased items:
Service hours of the  6 Service Centres:
2ª a 6ª Feira, das 09h00 às 18h00 (aberto à hora de almoço, encerrado aos sábados, domingos e feriados)
Integrated Services Centre
Avenida da Praia Grande, n.os 762-804, Edifício China Plaza, 2.º andar, Macau
Tel: (853) 8795 2635       Fax: (853) 8795 2502

Central District Public Services Centre
Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.˚ andar, Macau
Tel: (853) 8291 7233         Fax: (853) 8291 7236

Central District Public Services Centre - S. Lourenço Station
Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4˚ andar, Macau
Tel: (853) 2893 9006 Fax: (853) 2893 9007

Northern District Public Services Centre
Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau
Tel: (853) 2847 1366 Fax: (853) 2847 2857

Islands District Public Services Centre
Rua de Coimbra, nº 225, 3º andar, Centro de Serviços da RAEM das Ilhas, Taipa
Tel: (853) 2842 1212 Fax: (853) 8395 4567

Islands District Public Services Centre – Seac Pai Van Station
Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.˚ andar, Coloane
Tel: (853) 8394 3456 Fax: (853) 8394 3465

IAM Online Store

Address: Avenida de Almeida Ribeiro, nº. 163, Edifício do IAM, r/c, Macau

Opening hours:

Monday to Thursday: 10:00 a.m. - 1:00 p.m.; 2:30 p.m. - 5:30 p.m.
Friday: 10:00 a.m. - 1:00 p.m.; 2:30 p.m. - 5:15 p.m.
(Closed on Saturdays, Sundays and public holidays)
Tel: (853) 8399 3171